Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery fees depend on your location and the size of the order. The exact shipping cost will be calculated and displayed during checkout before you complete your purchase. Occasionally, we also offer free delivery promotions.
How long will delivery take?
Delivery usually takes between 2–5 business days for local orders and 5–10 business days for international shipments. Delivery times may vary depending on the shipping company and destination.
What exactly happens after ordering?
Once your order is placed, you will receive a confirmation email. Our team will process the order, prepare the items for shipment, and send you a tracking number once the package has been dispatched.
Where can I view my sales receipt?
After completing your order, a receipt will be sent to your email address. You can also find all invoices and receipts inside your account dashboard under the “Orders” section.
How do I add a gift receipt to an order?
You can request a gift receipt during checkout by selecting the gift option. The package will be delivered without pricing details and will include a simple receipt for exchanges if needed.
How long do I have to return an order?
You can return most items within 14 days of receiving your order. The items must be unused, in their original packaging, and accompanied by the original receipt.
Payment Information
How is the recipient reimbursed?
Refunds are processed using the original payment method whenever possible. Once the return is approved, the refund will be issued within a few business days.
Can I be reimbursed through the original payment method?
Yes, refunds are typically issued to the same payment method used during checkout. Processing times may vary depending on your bank or payment provider.
Can the country receiving the shipment be different than the country of purchase?
Yes, you can ship your order to a different country if international shipping is available for that product. Shipping costs and delivery times may vary.
How can I return an item?
To return a product, go to your account orders page and request a return, or contact our support team. We will provide the return instructions and shipping details.
Will I receive the same product that I see in the picture?
Yes. We aim to ensure that product images accurately represent what you will receive. Minor differences may occur due to lighting or screen settings.
Will you restock items indicated as “out of stock?”
Many out-of-stock items are restocked regularly. You can subscribe to product notifications to be informed when the item becomes available again.
Orders and Returns
Delivery charges for orders from the Online Shop?
Shipping costs are calculated based on the delivery location, package size, and shipping method selected at checkout.
How long will delivery take?
Most orders are processed within 24 hours and delivered within a few business days depending on your location.
What exactly happens after ordering?
You will receive an order confirmation, followed by shipping updates and tracking information once your order has been dispatched.
How long does the delivery take and how much does it cost?
Standard delivery usually takes a few business days. The final cost and estimated delivery time will appear before you confirm the order.
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You can subscribe by entering your email address in the newsletter section at the bottom of the website. Subscribers receive updates, offers, and new product announcements.
